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How lotterysombad Handles Your Personal Data

At lotterysombad, we collect only the data we need to run your account, process payments via UPI, Paytm and PhonePe, and keep your sessions secure.

Data collected only as neededUPI, Paytm, PhonePe transaction privacyYour right to access and deleteIndia-applicable data rulesDirect contact for data requests
lotterysombad How lotterysombad Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Privacy Team

If you want to access, correct or delete the personal data we hold on your account, our privacy team is available through three direct channels. We aim to respond to all data requests within 72 hours of receipt, and we confirm receipt of every request by email so you have a record.

Team online

Email Privacy Request

Write to our dedicated privacy address with your registered account email and the specific data action you need — access, correction or deletion. We log every request and reply within 72 hours.

Live Chat Data Queries

Start a live chat session from your account dashboard and select the Privacy topic. Our agents can confirm what data categories we hold and escalate deletion or correction requests directly to the privacy team.

Account Settings Portal

Log into your account, go to Settings, and use the Data & Privacy panel to download a copy of your stored data or to submit a deletion request directly without needing to contact an agent.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Our data practices cover every step from collection through storage to deletion. Below are the six areas that matter most to your account privacy and how we approach each one at lotterysombad.

Account Security Encryption

All account data — including your UPI details and session credentials — is encrypted at rest and in transit using current-standard protocols. Passwords are hashed and never stored in plain text on our servers.

Cookie Policy and Consent

We use essential cookies to keep your session active and optional analytics cookies to understand how the lobby is used. You can manage cookie preferences from the banner on your first visit or in your account settings at any time.

Payment Data Handling

Payment identifiers like your Paytm number or PhonePe UPI handle are passed to our payment processor over encrypted channels. We retain only the reference ID needed for withdrawal verification, not the full payment credential.

Data Retention Periods

We keep your account data for as long as your account is active and for the period required by applicable law after closure. Once the retention period ends, data is deleted or anonymised from our systems within 30 days.

Third-Party Data Sharing

We share data only with processors who support our services — payment gateways, identity verification providers and fraud-prevention tools. Each processor is bound by a data-processing agreement that limits how they may use your information.

Your Rights and Access Requests

You have the right to request a copy of the data we hold, ask for corrections, or request deletion subject to legal retention obligations. Submit a request through live chat, email or the account settings portal and we will confirm within 72 hours.

Common Questions About Your Data at lotterysombad

These are the questions we receive most often about how we collect, use and protect your personal data. If your question is not answered here, contact our privacy team directly through your account dashboard.

We collect your name, email address, mobile number and payment identifiers such as your UPI handle or Paytm-linked number. This is the minimum needed to verify your identity and process transactions securely on your account.

Your UPI handle or Paytm reference is transmitted over encrypted channels to our payment processor. We store only the transaction reference ID for withdrawal verification — not your full payment credentials or bank account details.

Yes. Log into your account, go to Settings, and use the Data and Privacy panel to submit an access request. You can also write to our privacy email. We will send your data copy within the timeframe required by applicable law.

Submit a deletion request via the account settings portal, live chat or email. We will delete or anonymise your data within 30 days of the request, subject to any retention periods required by applicable Indian law.

We share data only with processors directly supporting your account — payment gateways, identity verification and fraud-prevention services. Each is bound by a data-processing agreement. We do not sell or rent your personal data to any other party.

We keep account data for the period required by applicable law after account closure. Once that period ends, your data is deleted or anonymised from our systems within 30 days, and we will confirm deletion on request.

Contact our privacy team directly through the live chat Data topic, the account Settings privacy panel, or by email. We acknowledge every complaint within 72 hours and aim to resolve data-handling disputes within 14 days of receipt.