Reference

Your Rights and Our Policy Commitments

At lotterysombad, we hold ourselves to clear, written standards for how we collect data, run accounts and respond to your requests — all governed by the laws of…

Account TermsPrivacy PolicyData Retention RulesCookie PolicyJurisdiction Conditions
Browse Lobby Read FAQ
lotterysombad Your Rights and Our Policy Commitments
POLICY CONTACT PATHS

How to Reach Our Legal and Policy Team

If you have a question about your rights, want to raise a data request, or need clarification on any clause in our terms, use one of the three contact paths below. Our policy team handles requests separately from general customer support to keep response times focused.

Team online

Email Policy Team

Send your data request or terms question to our dedicated policy address. Include your registered account email and the nature of your request so we can route it correctly. We aim to reply within five business days.

Live Chat — Account Queries

Our live chat agents handle account-level legal queries around the clock. For data deletion or formal policy disputes, they will escalate to the policy team on your behalf and provide a reference number.

Postal Address

For formal written notices, including notices of dispute or requests that require a physical record, our registered correspondence address is available on request via email. We acknowledge postal notices within ten business days.

HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

We apply specific, documented practices to every area covered by our legal terms — from the moment you open an account to the day you request its closure.

Data Collection & Use

We collect only the data needed to run your account and process payments via UPI, Paytm and PhonePe. We do not sell your data to third parties. Data is used for account management, fraud detection and legal compliance only.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can decline non-essential cookies through the cookie banner that appears on your first visit. Essential cookies cannot be turned off without breaking account functionality.

Account Security Practices

All account passwords are stored as salted hashes — never in plain text. Two-step verification is available and we recommend activating it from your account settings page. Suspicious login attempts trigger an automatic email alert to your registered address.

Data Retention Schedule

Transaction records, including UPI and Paytm logs, are kept for the legally required period in your jurisdiction. After that window closes, data moves to secure archive and is permanently deleted on a rolling monthly schedule.

Who to Contact for Changes

The policy team — reachable by email listed on this page — handles all formal data requests. You must verify your identity before we action a deletion or correction request. We issue a written confirmation once the change is completed.

How to Request Your Data

Submit a subject access request via email with your account ID and the scope of data you want. We compile your data into a readable format and send it to your registered email within ten business days of identity verification.

Common Questions About Our Legal Terms

These are the questions we receive most often about our legal terms, data handling and account rights. If your question is not here, the policy team contact path above is the fastest route to a direct answer.

We collect your name, email address, date of birth and payment method details such as your UPI ID. We also log device and session data for security purposes. We collect only what is needed to operate your account lawfully.

Yes. Send a subject access request to our policy email with your account ID. After identity verification, we compile your data and deliver it to your registered email address within ten business days, at no charge.

Email the policy team with your account ID and a clear deletion request. Where no legal retention obligation applies — such as ongoing dispute or statutory record-keeping — we will delete your data and send written confirmation of the action taken.

Transaction records are retained for the period required under applicable law in your jurisdiction. Once that obligation expires, records move to secure archive and are permanently deleted on the next monthly purge cycle.

Closing your account stops new data collection immediately. Existing records are retained only for the legally mandated period, then deleted. You can request confirmation of deletion status at any point after account closure via the policy email.

Contact the policy team by email, quoting the specific clause and your concern. We review all formal disputes within five business days and respond in writing. Live chat can log your dispute and issue a reference number while you wait.

Access depends on local law and is available where local law permits. We recommend checking whether online wagering is permitted in your specific state or union territory before opening an account or making any deposits.

Related Pages

Star Fortune lotterysombad Login FAQ Live Blackjack